This Commercial Client Addendum (“Addendum”) is issued by and governs commercial services provided by Lock & Road Pro Services LLC (“Company,” “we,” “us,” or “our”). This Addendum applies to all commercial, business, property management, multi-unit, and fleet clients and supplements the Company’s standard policies and agreements. In the event of a conflict, this Addendum controls over residential terms.

I. Purpose of This Addendum

This Addendum establishes commercial-specific terms, responsibilities, limitations, and risk allocations applicable to services provided to business entities, property owners, managers, operators, and fleet clients.

Commercial services involve different risks, access conditions, authorization structures, and operational expectations than residential services. This Addendum exists to clearly define those differences.

II. Scope of Applicability

This Addendum applies to, but is not limited to:

• Commercial properties and facilities
• Multi-unit residential or mixed-use properties
• Retail, office, industrial, and hospitality locations
• Property management companies and HOAs
• Fleet vehicles and company-owned vehicles
• Any service requested for business, income-producing, or organizational use

Commercial status is determined at the Company’s sole discretion based on use, ownership, occupancy, billing entity, or service context.

III. Authorization and Decision Authority

Commercial clients must designate authorized representatives with authority to:

• Approve scope of work
• Approve pricing and fees
• Authorize changes or additional work
• Accept completion and billing

The Company is not responsible for internal approval disputes, delays, or unauthorized requests made by non-authorized personnel.

IV. Access, Scheduling, and Coordination

Commercial services may require:

• Advance scheduling or coordination
• Site access permissions
• Escorts, badges, or security clearance
• Compliance with site rules or operating hours

Delays caused by lack of access, unavailable representatives, or site restrictions may result in additional charges or rescheduling.

V. Access-Based and No-Guarantee Model

Commercial services are provided on an access-based, as-available basis.

The Company does not guarantee:

• Service availability or dispatch
• Response times
• Completion within a specific timeframe
• Business continuity or operational outcomes

All services remain subject to capacity, safety, compliance, and operational constraints.

VI. Emergency and After-Hours Services

Commercial requests may be classified as Emergency or After-Hours Services, including:

• Requests outside standard operating hours
• Situations involving safety risks, hazards, or business interruption
• Requests requiring immediate response

Emergency classification may result in additional fees, even for enrolled commercial clients or plan members, unless expressly waived in writing.

VII. Pricing, Billing, and Payment Terms

Commercial services are governed by the Pricing & Payment Policy, with additional considerations:

• Pricing may be labor-based, block-based, or project-based
• Materials, parts, permits, inspections, and third-party services are billed separately
• Invoices may be due upon receipt unless otherwise agreed in writing
• Net terms, if offered, require written approval and may be revoked

The Company reserves the right to suspend service for non-payment or billing disputes.

VIII. Site Conditions, Compliance, and Safety

Commercial clients are responsible for:

• Providing a safe, compliant work environment
• Ensuring compliance with applicable codes, laws, and regulations
• Disclosing known hazards, restrictions, or special conditions

The Company may refuse or stop work if conditions are unsafe, unlawful, or non-compliant.

IX. Limitation of Liability

To the fullest extent permitted by law:

• The Company is not liable for indirect, incidental, or consequential damages
• The Company is not responsible for business interruption, lost revenue, or downtime
• Liability is limited as defined in the Work Order & Service Authorization Agreement

The Company is not responsible for:

• Pre-existing conditions or defects
• Prior repairs or installations
• Manufacturer defects or design flaws
• Client-directed methods or materials

X. Insurance and Risk Allocation

The Company maintains applicable insurance consistent with industry standards.

Commercial clients are responsible for maintaining their own insurance coverage appropriate to their operations, properties, and risks.

This Addendum does not create additional insured status unless expressly agreed in writing.

XI. Suspension or Termination

The Company may suspend or terminate commercial services or agreements for:

• Policy violations or misuse
• Non-payment or unresolved disputes
• Unsafe, fraudulent, or hostile behavior
• Repeated access or coordination failures

Termination does not entitle the client to refunds or credits unless required by law.

XII. Governing Documents

This Addendum must be read in conjunction with:

• Policies & Terms – Master Notice
• Pricing & Payment Policy
• Emergency Services Notice
• Applicable Master Policies (Roadside, Home & Auto, Business & Fleet)
• Work Order & Service Authorization Agreement
• Applicable plan terms or written agreements

In the event of a conflict, the Commercial Client Addendum and applicable Master Policies control.

XIII. Acknowledgment

By requesting or authorizing commercial services, the client acknowledges that they have read, understood, and agreed to this Commercial Client Addendum and the Company’s governing policies.