This Memberships – Master Policy (“Policy”) is issued by and constitutes a legally binding agreement between Lock & Road Pro Services LLC (“Company,” “we,” “us,” or “our”) and any individual or entity (“Member,” “Client,” or “you”) who enrolls in, maintains, renews, references, or attempts to use any Company membership, protection plan, access plan, service plan, or bundled plan (collectively, “Plans”).

By enrolling in, renewing, maintaining, or using any Plan, you expressly acknowledge and agree to be bound by this Policy and all incorporated governing documents, to the fullest extent permitted by applicable law, whether or not you have reviewed them in full.

This Policy governs all memberships and plans, without exception.

I. Policy Supremacy and Hierarchy

This Policy supersedes all prior or contemporaneous representations, summaries, advertisements, estimates, proposals, website content, plan descriptions, or verbal statements relating to memberships or plans.

This Policy operates in conjunction with and is incorporated into the Company’s:

• Policies & Terms – Master Notice
• Pricing & Payment Policy
• Applicable Plan Master Policies
• Emergency Services Notice
• Work Order & Service Authorization Agreement

In the event of any conflict, the most restrictive provision in favor of the Company shall control, unless prohibited by law.

II. Nature of Memberships

All Company Plans are membership-based access or benefit programs.

Memberships are not insurance, not warranties, not prepaid services, and not guarantees of service, response time, pricing, availability, or outcomes.

Memberships provide conditional eligibility to defined benefits only and are always subject to eligibility requirements, availability, operational capacity, Company review and discretion, and compliance with all governing policies.

No membership creates an obligation for the Company to dispatch, perform work, waive fees, approve requests, or guarantee service.

III. Enrollment, Eligibility, and Activation

Membership enrollment is subject to Company review and acceptance.

The Company reserves the right to approve or decline enrollment, delay activation, require verification or additional information, or restrict eligibility based on location, property condition, vehicle condition, access, safety, service type, or operational capacity.

Membership benefits are not active until enrollment is confirmed. Same-day or immediate activation is not guaranteed.

IV. Membership Benefits and General Limitations

Membership benefits, when applicable and as defined by the applicable Plan Master Policy, may include conditional pricing adjustments, limited fee relief, or defined access privileges.

All benefits are conditional and not guaranteed, subject to availability and operational review, may be limited by quantity, frequency, location, or circumstance, apply only to services expressly listed in the applicable Plan Master Policy, and do not roll over, accrue, transfer, or convert to cash or credit.

The Company may modify, suspend, or revoke benefits as permitted by law.

V. General Membership Exclusions

Unless expressly stated in an applicable Plan Master Policy, memberships do not include:

• Labor hours
• Materials, parts, or equipment
• Permits or inspections
• System replacements or rebuilds
• Emergency or after-hours services
• Specialty or unlisted services
• Third-party services
• Pre-existing condition
• Code violations or compliance corrections
• Hazardous, unsafe, or inaccessible work

Services outside defined membership benefits require separate approval and authorization.

VI. Service Requests, Review, and Authorization

Submission of a service request does not constitute acceptance.

All services remain subject to Company review, scope confirmation, pricing disclosure, written authorization, and issuance of a work order.

Work is limited strictly to the approved scope. Additional work requires separate authorization.

VII. Emergency and After-Hours Services

Emergency and after-hours services are not included in memberships and are not guaranteed, unless expressly stated in an applicable Plan Master Policy.

Emergency classification, response eligibility, and any fee relief are determined solely by the Company based on service type, location, safety, access, staffing, and operational capacity.

Any emergency-related benefit is conditional and does not constitute priority service or guaranteed response.

VIII. Pricing, Billing, and Payment

Membership pricing, billing, renewals, and payment terms are governed exclusively by the Pricing & Payment Policy.

Membership fees do not constitute prepaid services or guaranteed access.

Failure to maintain payment may result in suspension or termination of membership benefits.

IX. Term, Suspension, and Termination

The Company may suspend memberships for non-payment, terminate memberships for misuse, abuse, or policy violations, cancel memberships for safety, legal, or operational reasons, and modify pricing or plan structure upon renewal.

Except where required by law, all membership fees are non-refundable.

X. No Reliance and No Guarantees

You acknowledge and agree that no service, response time, availability, or outcome is guaranteed.

You agree not to rely on any statements outside this Policy and the incorporated governing documents.

XI. Limitation of Liability

To the fullest extent permitted by law, the Company’s total liability arising from any membership or plan is limited to the amounts actually paid by the Member during the applicable billing period.

The Company shall not be liable for indirect, incidental, consequential, special, or punitive damages.

XII. Indemnification

You agree to defend, indemnify, and hold harmless the Company from any claims, losses, damages, liabilities, costs, or expenses arising from misuse of membership benefits, unauthorized requests, inaccurate information, or failure to comply with this Policy.

XIII. Modification and Severability

The Company may modify this Policy as permitted by law. Continued enrollment or renewal constitutes acceptance of any updated version.

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

XIV. Governing Law and Venue

This Policy is governed by the laws of the state in which the Company is organized, without regard to conflict-of-law principles.

Venue shall be exclusive to courts of competent jurisdiction therein.