This Home & Auto Protection Plans – Master Policy (“Policy”) is issued by and constitutes a legally binding agreement between Lock & Road Pro Services LLC (“Company,” “we,” “us,” or “our”) and any individual or entity (“Member,” “Client,” or “you”) who enrolls in, maintains, renews, references, or attempts to use any Home & Auto Protection Plan offered by the Company.

By enrolling in, renewing, maintaining, accessing, referencing, or requesting services under any Home & Auto Protection Plan, you acknowledge, accept, and agree to be bound by this Policy and all incorporated governing documents, to the fullest extent permitted by law, whether or not you have reviewed them in full.

This Policy governs all Home & Auto Protection Plans without exception.

I. Policy Supremacy and Hierarchy

This Policy supersedes all prior or contemporaneous representations, descriptions, summaries, advertisements, estimates, proposals, website content, or verbal statements regarding Home & Auto Protection Plans.

This Policy is incorporated into and governed in conjunction with the Company’s governing documents, including but not limited to:

• Policies & Terms – Master Notice
• Pricing & Payment Policy
• Emergency Services Notice
• Roadside Access – Master Policy (where applicable)
• Work Order & Service Authorization Agreement
• Applicable Home & Auto Protection Plan Terms

In the event of any conflict, the most restrictive provision in favor of the Company shall control, unless prohibited by law.

II. Nature of Home & Auto Protection Plans

Home & Auto Protection Plans are membership-based access and benefit programs.

They are not insurance, not warranties, not prepaid service contracts, and do not guarantee service availability, response times, dispatch, or outcomes.

Plans provide conditional access to defined benefits only and remain subject at all times to eligibility, availability, operational review, Company discretion, and strict compliance with this Policy.

No plan creates an obligation to dispatch, perform work, waive fees, approve services, or guarantee outcomes.

III. Plan Benefits and Conditional Application

Plan benefits may include, when applicable and strictly as defined by the selected plan level:

• Conditional access to residential and property-related solutions
• Conditional access to roadside or vehicle-related assistance
• Limited reductions on applicable service call, emergency, or after-hours fees, if requested and approved

All benefits are conditional, not guaranteed, and subject to availability, operational review, plan limitations, and Company discretion.

Benefits may be limited by quantity, frequency, location, service type, vehicle type, or circumstance.

Unused benefits do not roll over, accrue, transfer, or convert to cash or credit.

IV. Explicit Exclusions

Home & Auto Protection Plans do not include, without limitation:

• Guaranteed dispatch or response times
• Unlimited services or unrestricted usage
• Free labor, materials, parts, fuel, or consumables
• Repairs or services beyond approved scope
• Insurance coverage, warranties, or manufacturer guarantees
• Pre-existing damage or conditions
• Secondary, corrective, or follow-up services
• Unsafe, inaccessible, or non-compliant conditions

Any services outside defined plan benefits require a separate quote and written authorization prior to work being performed.

V. Emergency and After-Hours Services

Emergency and after-hours services are not included in Home & Auto Protection Plans and are not guaranteed.

Emergency classification and response eligibility are determined solely at the Company’s discretion based on service type, location, safety considerations, access conditions, staffing availability, and operational capacity.

If an emergency or after-hours service is requested and approved, any waived or reduced emergency or after-hours premiums:

• Are limited in quantity
• Apply only to eligible services
• Do not override safety, access, staffing, or capacity requirements
• Do not constitute priority service or guaranteed response

VI. Service Requests, Approval, and Scope Control

Submission of a service request does not constitute acceptance.

All services require Company review, scope confirmation, pricing disclosure, written authorization, and issuance of a work order prior to dispatch or performance.

The Company reserves the right to decline, delay, modify, reschedule, or cancel any service request at its sole discretion.

Work performed is limited strictly to the approved scope. Any additional work requires separate authorization.

VII. Pricing, Payments, and Fees

All pricing, billing, and payment obligations are governed by the Pricing & Payment Policy.

Plan benefits do not eliminate or include labor charges, materials, emergency or after-hours fees, trip charges, access fees, hazard fees, taxes, or regulatory costs.

Failure to pay amounts due may result in suspension or termination of plan benefits.

VIII. Membership Term, Billing, and Termination

Plans may be billed annually or as otherwise stated in the applicable plan documentation.

Plans may renew automatically unless canceled in accordance with stated terms.

No refunds are issued for partial terms or unused benefits unless required by law.

Non-payment, charge disputes, or account violations may result in suspension or termination of plan benefits.

IX. No Reliance and No Guarantees

You acknowledge and agree that:

• No service outcome is guaranteed
• No response time is guaranteed
• No availability is guaranteed
• No benefit is guaranteed

You agree not to rely on any statements, representations, or expectations outside this Policy and the incorporated governing documents.

X. Limitation of Liability

To the fullest extent permitted by law, the Company’s total liability is limited to the amounts actually paid for the applicable Home & Auto Protection Plan during the current billing period.

The Company shall not be liable for indirect, incidental, consequential, special, or punitive damages.

XI. Indemnification

You agree to defend, indemnify, and hold harmless the Company from any claims, losses, damages, liabilities, costs, or expenses arising from misuse of plan benefits, unauthorized work, inaccurate information, unsafe conditions, or failure to comply with this Policy.

XII. Modification and Severability

The Company may modify this Policy at any time as permitted by law. Continued participation constitutes acceptance of the most current version.

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

XIII. Governing Law and Venue

This Policy is governed by the laws of the state in which the Company is organized, without regard to conflict-of-law principles.

Venue shall be exclusive to courts of competent jurisdiction therein.

XIV. Enforcement

Unauthorized representations, statements, or promises are void and unenforceable.

Enforcement of this Policy is governed by the Company’s applicable policies and governing agreements.